Cambrian Credit Union

Sheena provided a fantastic experience with finalizing my loan. She was very friendly, professional and helpful during our meeting and I would absolutely recommend her if you're in need of a banking advisor. My home branch is at a different location but I wouldn't hesitate to drop by Ellice again with my future needs.
Mar 9th, 2023

Nov 21st, 2022

Cambrian is a credit union I use. Top marks.
Nov 7th, 2022

Went in for a mortgage and the woman we saw never got back to us despite several calls and droping in. She seemed to lack the knowledge necissary to help us and also spoke poorly of mortgage brokers. Otherwise the tellers are fine. (2017-18) **UPDATED Sept 2022** This location has gone severely downhill with customer service since the pandemic started. Before I had no problem coming here getting a quick transaction done with a friendly teller. Now Im lucky if Im in and out of there in 15 minutes. Today, right before a long weekend where they are closed tomorrow, 40 minutes before end of day, a bunch of people were standing in the back room chitchatting socializing for a solid 10 minutes (since Id come in. Who knows how long it actually had been going on). Ive had a very hard week and I am not feeling well, and I really needed to get going to get home to my sick dog and let him out. Its very frustrating to stand there and hear & see staff socializing in the back room, see them look and see a lineup of people, and still not come out and do their jobs. Why they continuously take breaks at the busiest part of the day is beyond me. Dont even bother going at lunchtime. They send their staff on lunch so you are lucky if theres 2 tellers open and inevitably one or both are dealing with someone who has an extensive complicated task. I miss the old staff. I saw one at the west portage location (where the service is MUCH better but very far away) and he recognized me immediately even though it had been 2 years and greeted me warmly. Yet at THIS location one of the chatty tellers that was down the back hall gabbing, came up and loudly announced to the woman in line behind me thank YOU for your patience. SHES BEEN THERE LESS THAN 2 MINUTES. What patience? She just walked in! I was waiting over 10 minutes and asked for help and was told someone would help me soon, clearly she didnt like that I was annoyed they were socializing during a busy part of the day when time is tight. That passive aggressive bull is your customer service now!? I really wish this wasnt my closest branch. Both the west portage and mcphillips locations actually CARE about good customer service, being polite and friendly. If they see a line up someone goes to a kiosk immediately, even if theyre higher up the food chain. Take some lessons from those locations, Ellice Cambrian. I see you and its not a good look.
Oct 21st, 2022

Oct 6th, 2022