Voyage Funeral Home and Crematorium

I would like to thank Mike and his staff for making a difficult time much easier. He was there every step of the way and provided all the information we needed. He was very patient, caring and respectful and made sure all the details were taken care of.
Feb 3rd, 2023

Our family had 3 terrible experiences with Voyage Funeral Home after the passing of my mother in law. I never intended on leaving a review. I was content with never recommending them until I saw #3 and I now feel that I should warn others about this place. 1-when I called to say they had printed her obituary wrong, they had her death date and birthdate reversed, the receptionist was a little snarky with me stating that it must be what the family wanted. I personally had a hand in writing the obituary so I was very offended as we didnt put those dates at the top of it, it was Voyage. (Yes, after the second phone call to them it was fixed properly.) 2-the urn. The urn my mother in law came home in must have had a manufacturing flaw/defect that we believe caused it to crack along the weld/join due to a temperature fluctuation. When my husband called to remedy the situation he was given a complete run around. Eventually after many back and forth phone calls Voyage offered to sell us a new urn at Half Price...my husband persisted until they agreed to replace the urn. When I took my mother in law and her urn for an exchange the director met with me and very vocally/loudly tried to make it all seem like it was our fault that the urn was broken..he began with I can smash them on the floor and they wont break.. I was mourning my mother in laws death and to have someone like him raising his voice at me and accusing me of breaking a metal urn but saying he wasnt accusing me all in the same sentence was very overwhelming. Long and painful story short they exchanged the urn. Before I left I made a point of showing the dints and defects on the new urn to the director and to the camera recording the whole thing.(yes, problem solved but with great effort that shouldnt have had to happen and lasting anxiety from being yelled at) 3-they got her date of passing wrong on the death certificate I am a caretaker of a cemetery and have never heard of anyone having such issues with a funeral home. Nobody should be treated with such disrespect especially when they are heart broken and grieving the loss of a loved one.
Dec 25th, 2022

Nov 26th, 2022

Mike had arranged everything for my father and I after my mothers passing. From meeting up with him until the day of her memorial, everything went great. The ladies at the front desk were helpful & kind and the gentlemen at the service were amazing and made us feel so at ease. The service itself was more than we expected. The food was amazing too. I know my mother wouldve been happy with everything. Also after the fact I did some research and Voyage along with some other funeral homes in the city do own their own crematoriums. Many have 3rd parties doing that for them. I felt very relieved knowing my mother was in their care the whole time. I understand the funeral industry is a business but Mike and his staff definitely dont make you feel like just another number coming through. I dont hope to be visiting the facility again anytime soon for obvious reasons but this is definitely the place I would chose for myself or another loved one.
Nov 11th, 2022

Sep 18th, 2022