Oasis Pools & Spas

Weve had nothing but poor customer service at this store. Would give a ZERO if we could. Ian in parts is absolutely TERRIBLE. Never get call backs. Hard to get ahold of. If parts came in we never get a call for pick up. Management, we will NEVER return. Poor staff knowledge except for 1 lady that does water analysis. Arctic Spas have been more help and accommodating.
May 20th, 2023

We purchased a hot tub back in February and were new to the setup process (especially being winter). Jay, our salesperson was extremely helpful throughout the whole process, not only going over all the products with us on the phone but also dropping by in person to make sure we were comfortable with everything and that our spa was good to go. Not only that, the two installers were awesome (I wish i remembered their names) They were both extremely knowlegeable, well spoken guys who definitely deserve credit for their customer service skills.
May 14th, 2023

The worst customer service you will ever experience. If I knew it would have been this poor I would have never bought from them.
May 5th, 2023

Waited almost a year for a hot tub cover when I could've gone elsewhere if I had known how long it would take to receive it (they said about 8 weeks for shipping). We've been lied to numerous times, and every time it's a new excuse. They've never reached out to me in regards to this order, I've always had to call and ask about the status of my order. Jay is arrogant, and his sales tactics are pushy.
Apr 19th, 2023

I purchased a Makena hot tub from Jay Lemieux at Oasis Pools & Spas. The entire process was fantastic . Jays customer service was exceptional. He took the time to explain all of the different options and we ended up with exactly what we were looking for. I highly recommend Oasis to anyone looking for a hot tub.
Apr 16th, 2023