Polar Windows

Polar does not even deserve a 1 star review. Used them in the past and no problems. Try using them now and was told a sales man would call me back. No call back I have been calling for a month straight and no call backs and no one to answer the phone. Guess they dont need the business and wont be surprised if they go under. Thanks polar!
Apr 13th, 2023

Never returned a phone call.
Apr 1st, 2023

Brutal service.
Apr 1st, 2023

From my perspective, not a company you should ever do business with, their work is defective, if the work ever gets done, you are at very high risk of losing your deposit(s), they are dishonest in their dealings with you as a customer and they engage in practices that are possibly extortionary to try to extract more money, which you are not likely to ever see again, whether in the form of completed work or funds. Meanwhile, their sales rep Matt Vincent drives an Audi, does not timely return phone calls or emails, if at all, and insults you if you ask questions. The company does business under or appears to be connected to numerous names, including accurate dorwin, Polar, Polar Windows, Polar Window of Canada Ltd., Glass 8 Group of Companies, Glass 8 Inc., Formerly ADI Inc., and G8 Group. In my view, if you have seen the names of any of these companies on your quotes or correspondence, you may experience similar problems and may wish to contact a professional advisor. The intended rating is zero stars.
Apr 10th, 2023

Actually deserve Zero stars. Ordered 2 sets of doors in April 2022. Substantial deposit paid, doors promised in Aug. 2022. Never heard anything further from sales rep, customer service or the company all summer. We started calling in early Aug. expecting to get an install date. No response from anyone at the company. Took until mid Sept. and dozens of phone calls to get a revised delivery date of Dec.2022. December one set of doors arrived and partially installed. 3 months later still no interior trim or final sealing of doorway. Still no sign of second door.. weeks of phone calls to every contact person we have information on. No response. They still hold a substantial deposit for the second door. This company will take your deposit and you will never hear from them again! Will never do business here again.
Feb 13th, 2023