POLAR

The product is very good. However after sales service is almost non existent. Have been trying for many days to get in touch with them through phone, voice mail and messaging but no one, and that includes management seems interested in returning my call. Need a simple replacement part supposedly covered by their lifetime warranty but it may take a lifetime to actually contact them. Disappointing!
Aug 13th, 2022

They used to be good before being bought out. Now customer service is non existent. $150 charge for any warranty issue. They also used the wrong type of flashing for our windows which caused the wall to rot. Ignored me when I sent pictures.
Aug 1st, 2022

We are thrilled with the Polar Window installation at our remote cabin by team Mike, Cody and Kevin. The 13 windows including 5 very large windows were barged over from the landing on an old dock. The team were professional, with a solid work ethic, and despite challenges with black flies, mosquitos, muddy conditions and height they managed a flawless installation. The site was left in pristine condition. A big thank you to all the team members, Mike set an example of outstanding leadership. Thanks to Orville who joined in to help with the largest window weighing over 400 pounds. We highly recommend Polar windows team.
Jun 20th, 2022

**Please see edit below** I wanted to write a follow-up review to my previous one. After contacting the President to discuss the issues we'd faced Polar Windows rose above and beyond to not only get us the quote we were seeking but also get it within a very restricted time frame in order to meet financing requirements. I did not have high hopes when I called as the timeframe to get us the quote was so tight but Greg did a fantastic job and got me the numbers within a few hours. Communication was also excellent. My initial experience with Polar Windows wasn't great but after gaining some insight into the cause I don't think I can fault the company. The follow up and making it right was superb. Would recommend. Edited to 1 star. Subsequent to this initial experience getting the quote done the installation and completion of the contract has been a complete nightmare. Over 1 year from signing the contract we still do not have all of the windows installed and there have been constant quality issues with the windows that were installed. Do not use this company.
Jan 20th, 2023

The CEO, Stephen Segal has reached out to us and we are going to move forward and reach an agreement. We had a nice discussion and I feel confident that we will reach a suitable compromise. Ken and Cyndi Slapinski Unfortunately, as of two days ago, Mr. Segal has chosen not to honor his word. We will provide more details at a later date after we have collected all of the information that we have, accurately. We are truly shocked, and saddened that he has chosen this path. Mr Segal isn't telling the truth here. He had told us that he would not do anything because the window was from the 90s not the 80s.we have the paperwork to back this statement. He had also led us through this with very little communication since April. Then when his person Brad measured the windows, he had mismeasured them. The windows came, but wouldn't fit. This was not the fault of ours. That is due to their error. We then waited for another approximately 3 weeks and no one got back to us on this. We reached out to Mr Segal about this, and he then refused to honor his word. For almost 3 years we have been going through this . For almost 3 years we have been calling and asking for answers. We awaited for almost 2 years when they finally told us that they couldn't find the paperwork. Yet we had been told by their person who had come out the first time, that it is theirs and it should be covered by warranty. Then Mr. SegaL threatened us with lawyers and court if I didn't remove our first review to let people know what had happened. We had called and emailed him before this had occurred. After he threatened us, we reached out again. He didn't want the bad publicity, from what we had understood, and wanted us as repeat customers. Thus, we think that that is why he had offered to install new windows, and we would cover the cost of installation. Just as their Polar Windows guarantee states! How are we not Polar Windows customers when our windows were installed by them in the 90s? The people who measured, as well as the installers stated this too! We are very disheartened. We had thought that he was a trustworthy person. We have more than enough paperwork to support this. You should be ashamed Mr Segal. You may be cleaning up things with others pertaining to getting good reviews,(which wasn't that obvious previously), but you aren't doing so with us.
Apr 12th, 2022