Ottawa, ON Insurance

Customer service at first is responsive and nice. Once you get to the core issue, its radio silence. Wouldnt recommend this insurance service.

Has aways kept my insurance at the best possible price without losing quality insurance. Anytime I have shopped them no surprises price was same or better. Would recommen ... more

Great experience with Armand for getting appropriate insurance. He is quick and efficient and gets you exactly what you need.

Very knowledgeable and agreeable.

Good service, but needs improvement and clarity in some cases.

Positive: Professionalism, Responsiveness

You are best to stay away from these brokers. It has been a nightmare since day one. We first got our insurance with Intact through AGR in December 2021. We had to wait o ... more

I've been with Smith Petrie Carr & Scott for many years - they've been nothing short of exemplary. I totally recommend them for your insurance needs.

Never returned my call

Great !

Great service very happy with everything they've been able to do for me

This company does not exist at 78 George St. Do not use.

Quality service! Definitely recommend them. They will care for all your insurance needs from start to finish.

Nice to talk to. But vary slow in responseing to calls

Always a pleasure dealing with the whole team at Guardsmen! I've been getting all my insurance needs taken care of for years with Guardsmen and wouldn't go anywhere else.

Very good service

No experience. No one answered and no one returned my call

This branch is so rude the agent is not even helping the customer I call many time and also go the office nobody is helping the customer so when ever you the that you are ... more

I definitely recommend them. Never had any issues staff is friendly

Quality of repairs is only fair at best, much orange peel in the newly painted area. Not very thorough, had to return twice to have things done that were suppose to have ... more

Stay away, they will hurt you when you need them, you've been warned. Not gonna type the whole story but just know it's bad enough for me to take the time out my day to w ... more

Avoid at all costs. Father's car was hit from behind at no fault of my own, rendered undriveable, and towed away month ago and I have received nothing with almost respons ... more

Thoroughly poor customer service. The company fails to provide policy renewal information in a timely manner and mismanages client premiums. Not a one time problem.

Very helpful & courteous

I had the worst worst service ever from the claim department and special from the guy (Mark Jung) 12 days after the accident no rent car and no body contact me and gave ... more

Want to thank Terry A. for helping me get a better price on all my insurance needs, he was on top of it all despite my inattention and having to deal with me and my overs ... more

Emily is very thorough and accommodating. Highly recommended.

Office staff put lies on clients file. Hard to talk to a representative when out of providence on bereavement.

Terrible company . Buyer Beware. Manager didn't care. They made a mistake and will not own up to it. Customer has to pay for the brokers mistake. Go anywhere else for in ... more

They never answer calls from Canada.

Anytime I call to make changes they are very helpful and quick to follow up. Been with them for many years, have called around several times for a better deal but they s ... more

Awful service

I just spoke to Antara. She is an excellent agent who solved my two issues accurately. She is very polite, friendly and professional.

Tks Lani, for all the progress for our insurance