Ontario Fireplace Store

Great service and responsiveness. Whatever you guys are paying Adam is probably not enough. What a joy to deal with.

The go to business for sourcing Victorian style fireplaces

After purchasing our living room fireplace from Alex, we decided to purchase the CBL36 for our bedroom. Improve Aire was amazing to work with for both our buying experien ... more

I called Friendly Fires on May 7 th. Mackenzie took my call and answered everything I needed to know about the BBQ I wanted in a friendly and professional way and she had ... more

Friendly and knowledgeable staff. I will definitely contact them for my next project.

Brad is a straight shooter and has always treated me fairly. Just bought another Blaze BBQ from him and love it. Great place to do business with. Highly recommend.

Jordan at Friendly Fires was extremely helpful and knowledgeable about BBQs. He explained all the various options to me and went the extra mile to come to my house on a F ... more

Richard and Natalie were a pleasure to work with. We had a concrete mould mantel installed and couldnt be happier with the look and texture. The process was simple and af ... more

Excellent service! The staff are wonderful. We were well guided through the decision-making process and we are very pleased with our purchase. Delivery to Ottawa was co ... more

Awesome job! Thanks to Bobby and Evan, hard working, meticulous, knowledgeable . We are very please with the outcome! Madeleine and Ken. Crawford

Friendly and experienced service.

Beautiful modern showroom and excellent customer service.

The best customer service from Doug and Kate. Always very kind, compassionate and quick to respond to inquiries. They have a wide variety of fireplace options, they are v ... more

Had Chuck & Bobby do the yearly maintenance on our. fireplace. They were very good at what they did, and very meticulous.

Fantastic service great place for all your fireplace & BBQ needs

Great customer service experience! Norissa answered promptly and answered all questions I had. The contractors inserting the fireplace were prompt and on time. I highly r ... more

I love my new fireplace! It's gorgeous and I received exceptional customer service from Scott and Erika. Thank you!

Friendly, kept me up to date on back ordered items and installed without fuss. Let me know what was going on all the time.

Great experience overall. Staff was knowledgeable and delivery guys were great.

Absolutely 5 star service. They helped us out of a expensive upgrade with excellent advice. They clearly prioritize customer service over just selling. Their knowledge a ... more

Weve dealt with Romantic Fireplaces several times, and are very pleased with the exceptional customer service they provide. The team knows their stuff, and have swayed us ... more

excellent service

Best Service on time and Friendly was so pleased with them I would Recommend them to anyone.

Excellent experience. Niaz arrived on time, was extremely friendly and professional.

They were very helpful and knowledgeable.

I have used this store a few times, Great customer service, amazing attitude and always serve customers with smile.

Todd was simply fantastic! Managed to make time for my gas fireplace clean up and inspection with little notice, arrived to the appointment and showed great patience wal ... more

Incredible team and their service department is top notch. I would highly recommend

Great job of gas fireplace install, however, very poor service and communication when trying to complete the last piece of the wall venting. I've called and emailed count ... more

Our fireplace insert looks beautiful and the service from our installers was top notch!

(Translated by Google) Impeccable service Thanks to the DAkota team KennyRob. Envoy Luc Morin (Original) Service impeccable Merci l quipe de DAkota Kenny Rob. Envoy Luc ... more

We received excellent service from Samantha (sales) and Mack & Jarin (installation). They were prompt, professional and courteous. It was a pleasure to work with them.

Once again great service! Parvez just did the annual service on my ac. Quick and efficient, very pleasant. James

Amazing work! Excellent customer service. Installation was absolutely perfect, and on time! Not only that, they left the place squeaky clean!? (5 years ago). (Now) We ha ... more

Kawartha Home and Hearth was a great company to deal with. Jamie was very knowledgeable and quick to respond. They completed a very clean and hassle free install. We are ... more

Needed a gas line installed to hook up my new stove. SLIH guys showed up promptly, gave a decent estimation and threw in a few extras (like checked my other gas appliance ... more

Knowledgeable and helpful owner. Answers all questions with no rush or pressure. We are very happy with our purchase.

We're seniors worried about the rising costs of heating fuel. We approached Holden's Hearth for advice on a wood stove. Rodger helped us through the whole process. Very g ... more

Gary & John just left here after installing a new Napoleon propane stove. What a great team. They are very pleasant & great workers. Cleaned up everything. Very pleased. ... more

Great experience, confident knowledgeable service. Along with quality products is definitely a recipe for success.

Exemplary service from Sarah who helped me restore my fireplace flame over the the phone. Very unusual to get this level of proactive assistance with a friendly attitude ... more

Super nice people to work with

Great selection of everything gas and propane related. Meagan Grant was awesome and helped us out a lot. Spent way too much on abbq today but looking forward to getting i ... more

ATR is highly recommended. Quick, punctual, high quality service and great communication.

We are long time customers of Scotts Fireplace and we recently had a fireplace and wall installed. AJ and the team at Scotts Fireplace did an amazing job. Dealing with Gr ... more

Seed trap

Gas pool heater install was done to perfection! Great guy, very helpful! Support local!

I went into this store with specific fireplace in mind. The staff was so knowledgeable that it took only a few minutes to convince me to start looking at a smaller and ch ... more