Ontario Fireplace Store

Took a piece of my huge umbrella I bought at Patio Palace last year that had broken. Within 4 minutes they handed me a replacement part and said have a great day. Amazin ... more

Thanks to Caledon Fireplace we are enjoying family barbecues on our new Saber barbecue. Great barbecue, great service.

I had my Bullfrog spa serviced today by John and Ben. They were pleasant, knowledgeable and very efficient at getting their work done. I highly recommend them and their 5 ... more

Huron Fireplaces met and exceeded our expectations with the removal of an old fireplace and the installation of a new Stuv insert. Owners Nathan and Stephanie are friendl ... more

The wife does most of the work here.

When it comes down to it, price will always be a primary driver, and as long as youre competitive, what is left is customer service and your own personal experience. Thes ... more

Professional installation at a competitive price. Great job!

When we first bought the gas fireplace it did not work consistently. We thought that maybe we were doing something wrong and Forest Glade sent out a tech to check things. ... more

On Dec 23rd I had to replace my furnace. I called MHC Comfort. They were priced fairly and the the replacement in a professional manner on the same day. I really apprecia ... more

I wouldn't recommend anything but Thunder Bay Fireplaces. Glenn and his team have always provided the best products and support. Always standing behind their products a ... more

Great service. Buying a fireplace takes time. Rushing these things only cause issues so be patient as you are going to be looking at it for the next 25 years!

Our furnace stopped working! They came and quickly diagnosed the issue. Adam went the extra mile to get the part that was needed and replaced it the same day! Very happy ... more

Fantastic experience. Courteous, professional and worked within our budget. They have a wide range of solutions to fit your needs. Would highly recommend!

Stopped in to price replacement parts for our grill. Good selection and friendly staff.

We bought exactly what we were looking for. A great bunch of people to help & install the woodstove of our dreams!

Really helpful guys. I use them for servicing my gas fireplace. Reasonable prices

My wife and I inquired about a woodstove for our home in June of 2022 and the staff(Sherry, Monique and Don)were more than helpful in making sure we chose the correct sto ... more

Have called this place numerous times. No one picks up. I called last evening and was very pleased that someone picked up but he then said service is closed but give me y ... more

They are not what they used to be. I called to get my chimney cleaned. They said they would call me when they have time. It's been over a year and still have not heard f ... more

Called Grant up what seemed like a complicated scenario and he was able to just help me out on the phone and solve my gas fireplace issue. You've got my business when I n ... more

It was okay the gentleman helped me out was informative on the products

I decided on Bakwoods after they came out to our home to quote on a gas linear fireplace/mantel/stone installation that took into consideration a TV mounted above the man ... more

I have used Northumberland Gas a couple of times and have been very pleased with their service. Isaac did an excellent job cleaning and servicing our fireplace

Great service and quailty products

Scott is always very helpful

Had what I needed to complete my project .Lots of fire places and barbecues to choose from. Friendly and courteous. Expensive maybe but the product is high end and you wi ... more

Very nice friendly and knowledgeable people

(Translated by Google) Very good installation team and received very good service. (Original) Trs bonne quipe d'installation et avons reu un trs bon service.

Will be upgrading my stove with someone more professional.

Honestly I would give 100 stars if I could. These gentlemen worked their butts off to get the old chimney out and put the new one in. Everyone was super kind and gracious ... more

My hometown, small & welcoming town in the heart of a farming community. Only 20 minutes from for all shopping amenities and Restaurants.

Great place, good service, good prices too

I have had a hot water on demand, bedroom fireplace, space heater and dual zone heat pump/ AC unit installed. Jim and all those involved with the install have been profes ... more

In May 2022, following the derecho storm, my house was left with a smashed chimney, broken roof rafters, peeled off shingles, shredded eavestroughing and facia. This str ... more

Bought a Jotul unit in 2020 and had their people install the pipe and ceiling box. Spring 2023 my roof is leaking at the pipe installation. Had a roofer do an emergency ... more

The process of the installation of our gas stove was very professional. The salesman was very informative and pleasant to deal with. The installers were well knowledge ... more

Service was excellent. We love our new fireplace, and would highly recommend Small Town Fire. Thanks again Andrew.

Dan has been a great help. Thanks

Great staff , a little pricey, a wide selection of products and unfortunately they just had a flood

Always professional and honest. Will suit your needs and budget to a product. Great workmanship and service. Would recommend to anyone.

Lindsay I believe the owner is rude and condescending to customers.

Left hanging all weekend, given many different delivery times, then would get a text 1 hour past delivery time saying he could not make it. Rebooked to 10am Monday and th ... more

Unbelievably good service I am truly impressed. Thank you very much to Christine and the team for the help today buying my new fireplace.

Called once had to call a week later and give info of what i was looking for, again, been a week no call bought a new fireplace elsewhere. New management may want to get ... more

Timely, helpful, knowledgable, and thorough service. I was so very pleased with their work. Definitely recommend.

Good service, good knowledge and very hard working. Had two fireplaces installed in December 2021, a day after a snow storm. Nothing deterred the gentleman to achieve the ... more