RBC Royal Bank

I recently had an unfortunate experience with Ayush Mukhi, an insurance agent at RBC Insurance. I had issues with unnecessary payments, failed communication, and rude behavior when I asked questions. Firstly, I was charged for an extra month's premium despite my policy renewal being on 15 May every year while I paid first and last upon Insurace purchase last year, and this was not disclosed or explained to me. When I reached out to Ayush Mukhi for clarification, he mentioned that the renewal was done by the Ontario government by law and they did not require my consent. However, I was not satisfied with this explanation as my previous brokerage always sought my consent before renewing my policy. Furthermore, Ayush Mukhi was unhelpful and dismissive when I sought further clarification. He was rude and hung up the call on me, and subsequent attempts to contact him were unsuccessful. I was disappointed with the lack of professionalism and customer service displayed by Ayush Mukhi. As a customer, I expect clear communication, transparency, and respectful behavior from insurance agents. Unfortunately, my experience with Ayush Mukhi fell short of these expectations. I hope that this feedback will be taken into consideration by RBC Insurance to ensure that similar incidents do not occur in the future. Please note that this review is based solely on my personal experience with Ayush Mukhi and does not reflect the overall performance of RBC Insurance as a company. Thank you
Apr 20th, 2023

Been here three times. Truly the worst banking experience you can possibly have. I never give google reviews, but if it prevents anyone from opening an account here, getting serviced here, it's worth leaving one. I have had three terrible experiences, all of which I've had to go to another branch after to fix (unfortunately they are my home branch so I don't have a choice for some services). Wellington branch is great, along with some other ones if you need one relatively close by.
Feb 25th, 2023

Given the current climate with high interest and mortgage defaults, my mortgage payment was processed incorrectly and the manager was not comfortable to speak with me when a team member made an error. A very unpleasant experience with this branch. Be careful when you make prepayments to your mortgage at this branch. Thankfully not my home branch.
Feb 8th, 2023

Very helpful, so glad this is my home branch. Day and night experience compared to Yonge and St. Clair for example.
Nov 7th, 2022

Oct 21st, 2022