Bell MTS

Sadly, the manager might be amongst the worst retail managers I have yet to encounter. Totally disinterested, wouldn't even make eye contact when I entered the store and said hello. He called for a newbie employee and otherwise ignored me. When I had questions that the newer fellow couldn't answer, he just ignored the situation and sat behind his desk. Keep in mind- NO other customers in the store. Having said that, the newbie (I think Alex?) was kind, just not super knowledgeable. Training and product(including plan) knowledge is all on the manager. Who frankly, could have easily not been present and it probably would have been a better encounter, at least then, I could understand not having someone more senior with answers. Unacceptable service, Bell. Performance management? New manager? Something needs to be addressed at this store.
May 12th, 2023

Not this place particularly but can't get any headway with anyone works for them Services were promised and not delivered. Locked out of account because they put the wrong email on it and refuse to acknowledge their error, but expect bill payment even tho the account cannot be accessed and both online and phone support refuse to help saying go talk to the other Wish I could give -5 stars
Mar 6th, 2023

My guy Marl helped me get my Phone bill costs down when i didnt know about my Data Roaming charges. Great Service !
Feb 7th, 2023

What are incredible experience at the Grant Park bell mobility centre purchase a new package for my son. The representative Alexander was efficient and answered all questions. Professionally most importantly, he offered a lot of suggestions on how to save on monthly packages and gave us a wonderful option. I highly recommend anyone thats looking for a cell phone package to go to the centre and ask for Alexander. Hes a wonderful representative with great customer service skills and always willing to help out.
Jan 30th, 2023

Terrible customer service. Justin the store manager and Gavin were very condescending.
Dec 25th, 2022