RBC Royal Bank

Excellent customer service from cashier. Sorry forget her name. She found information what I asked for and helping me with smile. Thank you!
Mar 17th, 2023

Adrianna is an all star. Answered the phone on the second ring- when does that ever happen, and was able to answer all of my questions - solved all of my problems with a great attitude. Just a generally nice person- such a great banking experience- unheard of.
Feb 25th, 2023

Alot of idle employees unable to help customers and referring them elsewhere for basic services.
Jan 25th, 2023

I would not recommend this bank to be used for investment properties. I have tried refinancing several times (six-plex at < 30% LTV, another property at 20% LTV) and they just can't seem to do it. It's not their mortgage specialists, it's their corporate operations. I plan to move most of my mortgages to Scotiabank when the mortgage terms come up for renewal as I have heard Scotiabank is more investor friendly.
Nov 30th, 2022

SUBJECT : sumit praveen I am with RBC since 2014, Yesterday I received an etransfer into my account and today I went for cash withdrawal, the teller told me I can't withdraw cash, I have to wait 3 days, giving me the reason that the sender can cancel the ET, I told teller that the sender is known to me, but he refused and asked me to talk to manager, Then I spoke with (ABM) "sumit praveen", he told me that he can't allow me before 3 days for ET, I said instead of 4k, I will go for 2k today and rest by tomorrow, he agreed saying "he's giving me an exception", I said it's not an exception, as this is ET money, not cheque neither draft money, I also told him that there is very certain time that the sender can cancel, i told him that their is a disclosure by bank that once money is deposited or received by receiver it can't be canceled or undone, manager agreed but keep saying he is giving me an exception, we had argument on exception & he repeated atleast 7 to 8 times, if sumit denies then I urge to watch the video Then I decided to go other bank, me (scotia) and my friend went to TD to see if they give same excuse or hold for 3 days, as an experiment the et sent was withdrawn right away from TD and Scotia without any lame excuse, I am 9 years old to RBC, of they can do that to me then what can they do with new comers , Very disappointed, it's absurd, I will urge all me family members and friends to leave RBC, also I have excellent business history with RBC but it looks it's worthless for them Going to contact FCAC as well
Apr 7th, 2023