MCI The Doctor's Office Atrium

Nov 26th, 2022

I had to do blood work. Dorothy helped taking my blood samples. God bless her soul, she made my experience way better than I expected! I am scared of needles, but she took 6 or 7 tubes while joking with me and making me laugh! I didnt even feel it!
Nov 24th, 2022

Called in the afternoon to ask for a test to be done same day. Receptionist told me the price and that I could come in later in the day. When I showed up they told me there were no walk ins after 11AM. They didnt offer to help in any way. Just turned me away and told me that unless I had the receptionists name that I spoke with. They would not do anything for me.
Nov 21st, 2022

Discrimination is real and I felt it. You be the judge after reading my experienceI arrived at this place at 11:22am. When I got in there were two ladies sitting at the reception desk I said good morning and they ignored me After standing there for about 10 seconds the lady said do u you have an appointment , not good morning how can I help you. I told her no and she said appointments were closed for the day. I said thank you and took a seat, because I had to wait for my partner who was doing physio the same time. About 5 minutes in as I waited a white male walked in for walk-in service, I watched as he was immediately greeted by the same two ladies. He told them he was for walk in and they told him walk ins were closed, but then offered him a phone consultation or an appointment for tomorrow. About 5 minutes later another white male walked in and got the same treatment. At this point I felt so bad and thought to ask the lady why I was treated the way they treated me. She offered no explanation and after speaking with her manager, the manager apologized to me and corrected the both of them the same time. Im just done with being treated like garbage just because of the Color of my skin. I thought this was a country free of discrimination and anything inhumane. I will never come back here.
Nov 15th, 2022

I have used MCI services in the past and have experienced pretty good service at all of their locations except this one. The degree of disorganization here is insane. First red flag is that the receptionists ask you the reason for your visit loudly and in front of everyone in the waiting room no matter how intimate your concern is. Second, I booked a phone appointment with doctor Alrabi to discuss a time sensitive matter and he completely forgot to fax my prescription to the pharmacy even though i had reminded him beforehand. This resulted in me getting my medication nearly 24 hours after I was supposed to begin them which delayed my recovery time. Finally, I had an appointment booked at 10:30am to go over test results on a Monday and It is currently 50 minutes past my appointment time and I am still waiting in the waiting room. To make it worse the receptionists acted like they had no idea i had an appointment even though I called to confirm, and checked in upon arrival. A man who also booked an appointment at 10am before me has also not been taken in yet. There have been about 9 people that have been seen without appointments before us. Complete lack of regard for peoples time. What a waste of time for test results that couldve been given to me over the phone.
Nov 8th, 2022